Refund & Return Policy | homezeta

Refund & Return Policy

Last updated: 2026

Your satisfaction is important to us. This Refund & Return Policy explains how customers of homezeta.com may request assistance with returns, refunds, damaged products or incorrect deliveries.

1. Return eligibility

Return eligibility may depend on the product type, product condition, delivery date, applicable law and the specific reason for the request. To start a return request, contact us at info@homezeta.com with your order details.

2. How to request a refund

To request a refund or return, write to info@homezeta.com and include:

  • Order number or purchase reference, if available
  • Full name and contact email
  • Product you want to return
  • Reason for the return or refund request
  • Photos, if the product or package arrived damaged

We will review your request and provide return instructions where applicable.

3. Product condition

Returned products should be sent back in their original condition, with original packaging, accessories, manuals and any included parts, unless the item arrived defective or damaged.

  • Products should not show signs of misuse or intentional damage
  • Accessories and included parts should be returned with the product
  • Packaging should be preserved where reasonably possible

4. Return shipping costs

Return shipping costs may depend on the reason for return, the destination, the courier selected and applicable consumer protection rules. If the return is caused by a defective product, incorrect product or delivery damage, contact us before sending the item back.

5. Refund timeline

Once a returned product is received and inspected, eligible refunds are processed using the available refund method. Processing times may vary depending on payment provider, bank, courier confirmation and administrative review.

6. Defective or damaged product

If you receive a defective, damaged or incorrect product, contact us as soon as possible at info@homezeta.com with photos and order details. We will review the issue and inform you about the available solution.

  • Replacement may be offered where available
  • Refund may be offered where applicable
  • Additional information may be required to process the request

7. Items not eligible for return

Certain products may not be eligible for return where restricted by law, hygiene rules, safety reasons, personalization, digital delivery, damage caused after delivery, or other product-specific conditions clearly communicated before purchase.

8. Simplified procedure

  1. Email info@homezeta.com with your order details
  2. Receive return or refund instructions from our support team
  3. Prepare the product and packaging as instructed
  4. Send the product back if a return is required
  5. Wait for review, inspection and refund processing where eligible

9. Contact for refunds and returns

For any information about refunds and returns, write to: info@homezeta.com