Shipping Policy
Last updated: 2026
On homezeta.com, shipping options, estimated delivery times and related conditions are presented clearly during the order process whenever applicable.
1. Delivery times
Estimated delivery times may vary depending on destination, courier availability, product availability, public holidays, weather conditions, customs checks, and other circumstances outside our direct control.
2. Shipping costs
Shipping costs, if applicable, are displayed during the purchase process before the order is confirmed. Any free shipping promotion or special delivery condition will be shown on the relevant page or during checkout.
3. Delivery partners
We may work with external logistics providers and courier partners to deliver orders. The selected delivery partner may depend on the destination, warehouse location, package size, service availability and operational needs.
- Local and international courier services
- Postal and parcel delivery providers
- Logistics and fulfilment partners
- Tracking and delivery notification providers
Where tracking is available, delivery details may be sent by email, SMS, or another available communication channel.
4. Order tracking
Once your package is shipped, you may receive a tracking number or delivery update if this service is available for your order. Tracking information is provided by the courier and may take time to update.
5. Delivery address
Customers are responsible for providing a complete and accurate delivery address. If the address is incomplete or incorrect, delivery may be delayed, returned, or cancelled.
6. What to do if the package does not arrive
If your package does not arrive within the estimated delivery period, contact us at info@homezeta.com with your order details. We will review the issue and, where possible, coordinate with the courier or logistics provider.
7. Damaged package
At the time of delivery, please check the condition of the package. If the package appears damaged, contact us as soon as possible at info@homezeta.com and include photos of the package and relevant order information.
- You may be asked to provide photos of the damaged package
- You may be asked to keep the packaging for inspection
- Resolution options depend on the product, courier report and applicable policy
8. Unreachable addresses
If the courier cannot complete delivery due to an incorrect address, recipient absence, refusal, access restriction, customs issue or other delivery problem, the package may be returned or held according to the courier's rules.
9. International shipping
International shipping availability may vary by product and destination. Customs duties, import taxes, local charges or additional checks may apply depending on the destination country and are handled according to applicable law and courier procedures.
10. Shipping support contact
For any shipping-related issue, write to: info@homezeta.com